Refund Policy
Last Updated: January 2025
At Flaxmar Xuth, we're committed to providing quality education in Python mobile game development. We understand that sometimes circumstances change, and we've designed our refund policy to be fair and straightforward for everyone involved.
Eligibility for Refunds
Before Program Start
If you need to withdraw before your program begins, you're eligible for a full refund minus a small administrative fee. We get it—plans change, and we want to make this process as painless as possible for you.
Simply notify us at least 14 days before your scheduled start date. You'll receive your refund within 10 business days of your request.
Within First Two Weeks
We offer a satisfaction window during your first two weeks. If our program isn't what you expected, you can request a refund during this period. We'll process an 80% refund to account for materials accessed and administrative costs.
This gives you time to explore the curriculum, meet instructors, and decide if it's the right fit without major financial risk.
After Two Weeks
Once you're past the initial two-week period, refunds become more complicated. You've accessed significant course materials, participated in live sessions, and used our learning platform extensively.
At this point, we generally can't offer refunds. However, we're always willing to discuss special circumstances—medical emergencies, unexpected relocations, or other genuine hardships.
Important Note About Course Materials
Once you've downloaded course materials, accessed recorded sessions, or participated in live instruction, these resources can't be "returned." This affects refund eligibility and is why timing matters so much in our policy.
How to Request a Refund
Submit Your Request
Email us at contact@flaxmarxuth.pro with "Refund Request" in the subject line. Include your full name, enrollment details, and reason for the request. The more context you provide, the faster we can process things.
Review Period
Our team will review your request within 3 business days. We'll check your enrollment date, course progress, and circumstances. You'll receive an email confirming whether your request has been approved.
Processing
Approved refunds are processed within 7-10 business days. The money goes back to your original payment method. Depending on your bank, it might take a few additional days to appear in your account.
Access Removal
Once your refund is processed, you'll lose access to course materials, the learning platform, and community resources. Make sure you've saved any personal notes or projects before requesting a refund.
Payment Method Considerations
Credit/Debit Cards
Refunds return to the original card used for payment. Processing typically takes 5-10 business days depending on your bank's policies.
Bank Transfers
For direct bank transfers, we'll need your account details to process the refund. This method can take up to 14 business days for the funds to arrive.
Installment Plans
If you're on a payment plan, refunds are calculated based on payments already made. Future installments are cancelled immediately upon approval.
Non-Refundable Situations
Some circumstances don't qualify for refunds, and we want to be upfront about these:
- Violation of our code of conduct or community guidelines
- Completion of more than 25% of course content
- Participation beyond the two-week satisfaction window
- Failure to attend without prior communication
- Dissatisfaction with grades or assessment results
- Change of personal interest or career direction after initial period
Special Circumstances: We recognize that life throws curveballs. If you're dealing with serious medical issues, family emergencies, or other exceptional situations, reach out to us directly. We evaluate these cases individually and may offer alternative solutions like program deferrals or partial credits.
Alternative Options
Program Transfer
Instead of a refund, you might consider transferring to a future cohort. If timing is your main concern, we can move your enrollment to a program starting later in 2025 or early 2026 without penalty.
Course Credit
In some situations, we can convert your payment into credit toward other Flaxmar Xuth programs. This option maintains your investment in learning while giving you flexibility to choose a different path.
Extended Access
If you're struggling with the pace, we can sometimes arrange extended access to materials. This allows you to continue learning at your own speed without losing your investment.
Processing Timeframes
Here's what you can expect in terms of timing:
- Request acknowledgment: Within 24 hours
- Decision on eligibility: 3 business days
- Refund processing: 7-10 business days
- Bank processing time: 5-14 business days (varies by institution)
- Total timeframe from request to funds: 15-25 business days maximum
Questions About Your Specific Situation?
Every enrollment is different, and we're here to help. If you're unsure whether your circumstances qualify for a refund or if you'd like to discuss alternatives, don't hesitate to contact our team. We'd rather have a conversation than have you wonder about your options.
Get in Touch
For refund requests or questions about this policy: